The Department is immensely pleased in presenting the CITIZENS CHARTER to the people with an objective of bringing in transparency efficiency, prompt and quality services in a time bound manner.
Citizen Chapter Kannada Version - English Version
The CITIZENSí CHARTER is an ever evolving process.†It will be revised periodically on the basis of the experiences gained, feed back and suggestions received from the citizens.
To begin with the CHARTER is introduced in five Regional Transport Offices of Bangalore where the records are computerized and extended the same throughout the State The Department assures the best service delivery system to the customers/citizens with commitment and dedication. The citizens have every right to demand the services of the standards prescribed and commitments made in the CHARTER.